Behind-the-scenes with Rob Lucier, Director of Business Development, at Voyant.
A Passionate Leader in Hospitality and Beauty
With over 30 years in the hospitality industry, Rob Lucier brings a wealth of experience and a passion for service to his role at Voyant. His career began with prestigious names like Disney, Hilton, and Westin, where he honed his skills in operations. For 21 years, Rob worked with a hospitality distributor before joining Voyant/Marietta 2.5 years ago. His extensive background has equipped him with unique insights and expertise that he now leverages in the hotel and beauty industry.
Passion For Hospitality
Rob’s love for hospitality is deeply rooted in his experiences traveling during his youth. This exposure fostered a lasting appreciation for the warmth and dynamic nature of the hospitality sector. Despite exploring other industries, Rob always finds his way back to hospitality, drawn by the vibrant environment and the opportunity to connect with people who share his enthusiasm for service.
Strategies for Business Growth
Rob’s approach to identifying and pursuing new business opportunities is centered on active listening. By understanding the specific needs of customers, he can align their requirements with the products and solutions that Voyant offers. This customer-centric strategy ensures that his offerings are always relevant and valuable.
Building Strong Client Relationships
For Rob, maintaining strong relationships with corporate clients is paramount. He believes that a salesperson’s word is their bond, and trust is built through consistent and reliable actions. By focusing on long-term relationships rather than one-time sales, Rob ensures that his clients’ needs are met, and their expectations exceeded.
Industry Trends and Their Impact
Rob has observed a significant trend towards bulk amenities and dispenser systems in the hospitality industry. As corporate clients recognize the cost savings and environmental benefits of bulk products, Rob adapts his sales strategy to meet these changing demands. Understanding and responding to these trends is key to staying ahead in the market.
Opportunities for Growth
The biggest opportunity for growth in corporate account sales at Voyant lies in innovating around dispensing systems. By continually improving and simplifying these systems, Rob aims to make life easier for customers. This focus on innovation and customer needs positions the company for sustained growth.
Life Outside of Work
Outside of work, Rob is a dedicated family man with three active students. His involvement in their sports and organizations helps him stay connected and expand his network. These interactions provide him with fresh perspectives and opportunities to build relationships, which in turn benefit his sales role.
